ABOUT THE 99 PEOPLE

Who we are

The 99 people with origins from a Safety Compliance Company is now working in the private sector.

We provide quality and affordable services to households for protection against disease carrying Pests, peace of mind with clean healthy air (ideal for Asthma and Allergy Sufferers) and protection via regular Smoke Alarm inspection and Electrical Safety testing.

Our team of professionals are fully trained and all services come with a satisfaction warranty.

  • Zeroharm Safety

    We started with Zeroharm Safety in 2012, working only with businesses and commercial compliance.

  • Zeroharm Home Services

    Then, in 2019, we decided to bring Zeroharm to the domestic environment and we created Zeroharm Home Services.

  • The 99 People​

    Due to the rapid growth of Zeroharm Home Services and the high demand of our services in different parts of the country, we created The 99 People in 2020, a franchise business model that will take our services to all parts of Australia.

ABOUT THE 99 PEOPLE

What sets us apart

Our mission

Build a sustainable business; we do this through continuous improvement, innovation and a commitment to excellence.

Support technicians to develop their own successful business while achieving 5 Star customer satisfaction while providing affordable services to every home owner.

Our beliefs

  • Customers are people like us
  • Customers are our future
  • What we do saves people’s lives
  • What we do is morally valuable
  • Economic challenges provide opportunities
  • Success is living our vision and mission

Our strengths

The 99 People provides the best customer service experience and the highest quality services in air conditioner, pest management and fire safety services.

  • We focus on solutions
  • Customer service is our priority
  • We are flexible
  • We exceed what the customer wants
  • We respond rapidly within 24Hr turnaround
  • We make billing simple and our reporting is outstanding
  • We provide compliance reminders
  • We give you peace of mind

Our culture

People are at the heart of what we do; we invest in our people and in developing our client and stakeholder relationships.

  • We are humanistic
  • We are professional
  • We have a culture of gratitude
  • We are collaborative
  • We are open, honest trustworthy and respectful
  • We are family orientated
  • There is no such thing as failure , only learnings
  • We have fun
  • We are innovators
  • We take ownership of what we do
  • We care about our safety and that of others – we do what needs to be done
ABOUT THE 99 PEOPLE

Our Guarantee

The 99 People understands not only the need for protecting your home, but with our help to ensure you to keep it that way.

It is for this reason that we will contact you whenever your service is due for renewal so you can have peace of mind knowing that your home will always be safe and protected.

We have amazing offers for returning customers and we will be in touch to make it easy for you to keep your home protection up to date.

ABOUT THE 99 PEOPLE

Our values

Success

  • We always measure our performance against defined benchmarks.
  • We celebrate every win.
  • We acknowledge each other.

Integrity

  • We are true to our culture, mission and beliefs.
  • We are faithful to the Law.
  • We say as we do and do as we say.

Growing Sustainably

  • We apply our knowledge towards our vision and mission.
  • We are focused towards our vision and mission.
  • We maintain contingencies and succession plans.

Innovation

  • We have insatiable curiosity.
  • We continuously learn and expand our knowledge.
  • We aim for CANI (Constant and never ending improvement).

Proactiveness

  • We anticipate change.
  • We anticipate our customers’ needs.

Contribution

  • We will always take the opportunity to contribute to the community within our means.